Resume
Experience
2020 - Present
Social Media Moderator
Flawsome Thriftshop
Bacoor, Cavite PH
-
Content writing
-
Schedule Posts and orders using Hootsuite
-
Social Media Optimization
-
Organic posting
-
Use Excel and Spreadsheet for inventory and payments
-
Boost posting and monitor boosted posts with Facebook Ad Manager
-
Answer all inquiries and deliveries
-
Uses Business Suite when handling queries and for posting ·
-
Edit videos and images for posting on Canva & Adobe
2019 - 2020
Casino Marketing
Okada Manila
Paranaque City PH
-
The first line of contact and answers multiple concerns
-
Enrolls new Patron’s Membership Card using HaLo tool and provides customer service to existing members
-
Oversee the promotion and progress of the loyalty programs organized by the casino
-
Intimate the players on new games and programs, and events of the casino
-
Listen to complaints and concerns of clients and get them resolved without delay
-
Ensure players are satisfied with the services provided by the casino
-
Cater and assist the players needs and request while they are within the casino
-
Coordinate all special events organized by the casino towards attracting new clients
-
Draft and distribute periodic or daily report to the casino’s management.
Education
2011 - 2015
FAR EASTERN UNIVERSITY MANILA
COLLEGE
SAMPALOC, MANILA PH
Trainings
2022
Surge Freelancing Marketplace
Freelancing Virtual Assistant Course
Professional skillset
ADMINISTRATIVE SUPPORT
E-COMMERCE SERVICES
SOCIAL MEDIA MANAGEMENT/ MARKETING
GRAPHIC DESIGN
Languages
English (native)
Tagalog (proficient)